My wife and I went there for a full massage, scrub and sauna package. The receptionist was very pleasant, told us about every thing, then informed us that Emily and Jennifer will be our servers. So we went into our change rooms and then to the room where we had our massages. Emily and Jennifer were both polite, professional and very good at what they do. We spent time in the sauna after our massage and scrub. Will definitely be going back.