Have had used them for both my pets, one 14.5 years, Tara and now Laula for the past 4 years. I recommend this insurance to every pet owner I know.

Absolutely terrible. Claims and medical department are a nightmare, they will not speak or respond to you. Sent 6 emails, never received a response, they won’t answer. Won’t simplify what is being required so you can put in the claim and wasted days trying to get the paperwork done. Really wish I had gone with different pet insurance as the other insurance accepted same paperwork as 24PetWatch ...not sure why they make it so hard.